Financials

2020 Financial Highlights

(dollars in millions, except per share amounts) (unaudited)

FOR THE YEARS ENDED DECEMBER 31, 2020 2019
Revenues Before Reimbursements $ 982.5 $ 1,005.8
Net Income Attributable to Shareholders of Crawford & Company $ 28.3 $ 12.5
Consolidated Adjusted Operating Earnings(1) $ 72.7 $ 77.6
Consolidated Adjusted EBITDA(1) $ 105.6 $ 112.0
Operating Cash Flow $ 93.2 $ 75.2
Diluted Earnings per Share – CRD-A $ 0.54 $ 0.26
Diluted Earnings per Share – CRD-B $ 0.52 $ 0.19
Return on Average Shareholders’ Investment 16.3% 7.6%

Percentage of Total Company Revenues Before Reimbursement by Business Segment

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Revenue Before Reimbursements

(dollars in millions)

2016 $1,010.6
2017 $1,029.6
2018 $1,041.1
2019 $1,005.8
2020 $982.5

Consolidated Adjusted Operating Earnings(1)

(dollars in millions)

2016 $80.1
2017 $94.6
2018 $89.5
2019 $77.6
2020 $72.7

Consolidated Adjusted EBITDA(1)

(dollars in millions)

2016 $114.2
2017 $130.9
2018 $127.2
2019 $112.0
2020 $105.6

Cases Received

(in thousands)

2016 1,504.8
2017 1,688.2
2018 1,697.6
2019 1,599.8
2020 1,561.7

Net Debt(1)

(dollars in millions)

2016 $106.4
2017 $171.7
2018 $137.3
2019 $125.2
2020 $68.9

Total Cash Dividends Paid

(dollars in millions)

2016 $13.6
2017 $13.7
2018 $13.5
2019 $13.2
2020 $9.6

(1) Measurements of financial performance not calculated in accordance with U.S. Generally Accepted Accounting Principles (“GAAP”) should be considered as supplements to, and not substitutes for, performance measurements calculated or derived in accordance with GAAP. Any such measures are not necessarily comparable to other similarly-titled measurements employed by other companies. For additional information about the non-GAAP financial information presented herein click here to see the appendix and annual press releases shown on our website. All periods exclude the impact of the disposed GCG business.